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Discussion topic: Transfer of number not complete - left without a working phone number and sky messages not avail

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This message was authored by Anj6069 This message was authored by: Anj6069

Transfer of number not complete - left without a working phone number and sky messages not avail

I am having an absolute NIGHTMARE. 

 

Ordered a new handset and tarrif for both my husband and I. 

 

I did the whole thing - activated sim with PAC code to transfer my old number to Sky... 

 

Got a text confirmation from Sky it's all happening and should be complete on 22 November. 

But since 21 Nov, the process seems to be stuck half way. My old contract has ceased. But the Sky Mobile contract - whilst they've not confirmed it's complete have said my first bill is on it's way but I have no 4G etc. If anyone rings me my numbers out of use. 

 

And when I log into my sky account, this handset exists but no tariff or sim card is listed!!!

 

 

I'm stressed beyond belief as I need a phone for work [i work remotely] and my phone number I need to keep. 

 

Can I get hold of anyone at sky? No. I have no landline to ring them from. I've tried online messenger service but that's not been available today or yesterday... 

 

I've emailed. 

 

Anyone know what i can do?!?!?!

 

 


Best Answers
This message was authored by 63johnw This message was authored by: 63johnw Answer

Re: Transfer of number not complete - left without a working phone number and sky messages not avail

Posted by a Superuser, not a Sky employee. Find out more

Hi @Anj6069  to try and get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. 





If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.

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This message was authored by 63johnw This message was authored by: 63johnw Answer

Re: Transfer of number not complete - left without a working phone number and sky messages not avail

Posted by a Superuser, not a Sky employee. Find out more

Hi @Anj6069  to try and get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. 





If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Transfer of number not complete - left without a working phone number and sky messages not avail

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Anj6069  an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
Anj6069
Topic Author
This message was authored by Anj6069 This message was authored by: Anj6069

Re: Transfer of number not complete - left without a working phone number and sky messages not avail

Thank you I'm trying to reach her... on messenger not having joy yet. x

This message was authored by 63johnw This message was authored by: 63johnw

Re: Transfer of number not complete - left without a working phone number and sky messages not avail

Posted by a Superuser, not a Sky employee. Find out more

Are you seeing the bubble on this page @Anj6069  ?





If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.
This message was authored by 63johnw This message was authored by: 63johnw

Re: Transfer of number not complete - left without a working phone number and sky messages not avail

Posted by a Superuser, not a Sky employee. Find out more

It's not a live chat @Anj6069  so as long as you are seeing the chat bubble leave a message and sky will reply. 





If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.
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