Transfer from IPhone 15 to new IPhone 16pro failing

[littlelol07]

 

I have been trying all afternoon to transfer the data from my IPhone 15 to the 16Pro. Don't want to use the ESIM but not willing to move my actual sim across until I've got the new phone set up and working. Every time I put in my password for my Apple account on new phone it says Verification failed. Allows me to read the terms and conditions then presents me with a screen that says Data transfer cancelled  Reset iPhone to start setting up again with a big red triangle warning. I've looked at a previous post that sounds similar, looked on Apple help page , password has been changed. Both phones turned off and on, signed out of Apple on old phone and signed back in. What else can I do? Is it because of my sim 🤷🏼‍♀️. It seems to be more Apple ID related if I'm honest 

[caesarome]

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@littlelol07 wrote:

It seems to be more Apple ID related if I'm honest 

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You could try posrting on the Apple forums to see if they can help ?

[63johnw]

Hi @littlelol07  a couple of answers from the Apple forum. 

"I've been there myself when setting up a new device and hitting a roadblock during data transfer. One thing that often helps is making sure both your old iPhone and your new iPhone 15 Pro are running the latest iOS version. If there are any updates available, you can check and install them via Settings > General > Software Update on both devices. In my experience, ensuring both phones are up to date can resolve compatibility issues that might be causing the transfer to cancel.

It’s also a good idea to restart both phones. Sometimes a simple reboot clears up small glitches that can interfere with the transfer process. Additionally, make sure both iPhones are connected to a strong Wi-Fi network and plugged into a power source. I’ve personally encountered issues where a weak Wi-Fi connection caused the transfer to stop midway, and this could be what’s happening here.

Here is a more detailed guide: Apple Guide - Data Transfer Cancelled

If you’re still running into trouble, I’d recommend using a cable to connect the two iPhones directly. A Lightning to USB-C cable works great for this, and it tends to be more reliable than a wireless transfer. Alternatively, you could try restoring from an iCloud backup if the transfer keeps failing. Backing up your old iPhone to iCloud and then restoring that backup on your iPhone 15 Pro is a solid workaround that I’ve used when all else fails.

For more detailed steps on the data transfer process, check out this guide:

Apple Support – Transfer Data to New iPhone

Less"

1. upgraded new iPhone 15 pro max to latest  version and make sure both phones on latest software
2. restarted the transfer
3. skipped adding credit cards to Apple wallet during the transfer

[littlelol07]

Thank you for your detailed reply. It's appreciated 

I have tried re booting both phones with no joy, unfortunately.

The iPhone 15 is up to date. Unfortunately as it is failing at the logging into my Apple account every time I am unable to get to a settings menu on the new phone to check for updates. There is just no option to go any further every time it comes up with the picture I posted above and the one I'm posting here. The only option available is to reset the phone and start again.

i will try the ICloud back up after I've finished work in the morning. Can I connect both phones via usb c to usb c as the 15 doesn't have a lightning port.

I think I'll get in touch with Apple as well because it does seem to be an account issue 🤷🏼‍♀️ I fear yet my account is perfectly accessible on all other devices - I have signed out and back in successfully