Trade in phone sent and recieved 7/6/24

[ZoeB22]

Hi hoping for some help please. I sent in my old phone to trade in. Was quoted a price snd i can see its been received but havent heard anything at all. When i try to log onto my trade in account it wont let me. What do i do?  

[caesarome]

It takes the company that handles these returns up to 3 weeks to inspect these returned devices so if it has been more than this then give Sky a call on 150 from your new mobile.

[ZoeB22]

Wow it says 48 hours on the web page!!!!!

[Daniel0210 · Accepted solution]

@ZoeB22 

They have to process the return, check the device for any damage etc then value it to see if it reaches the amount you've been quoted. 

[ZoeB22]

Still don't see why it takes that long we did sky trade in with my daughter and was done in 48 hours! Any ideas how I can reset my password as it says 'there was a problem resetting this password'

[Daniel0210]

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@ZoeB22 wrote:

Still don't see why it takes that long we did sky trade in with my daughter and was done in 48 hours! 

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@ZoeB22 

Probably the shear volume of swap returns causing a backlog. By the way, you may not be aware but this is a customer to customer forum and you aren’t contacting Sky Customer Services by posting on here.

[ZoeB22]

Ok ta you seemed like an expert!!! Il give it another week and call them as you suggested 

[Daniel0210]

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@ZoeB22 wrote:

Ok ta you seemed like an expert!!!

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@ZoeB22 

I'll take that as a compliment 😂