17 Jul 2024 05:25 PM
I looked at the My Swap option on the website yesterday and was given a price for my old phone which was equivalent to the amount left to pay on it, so I decided to go ahead and order a new phone. Having put the order through for the new phone today, I went to the Trade-in section to arrange to hand in my old phone but have been offered £39 less for it today! This leaves me less than enthusiastic about my new phone purchase. How can I rectify this>. Thanks.
17 Jul 2024 05:31 PM
Posted by a Superuser, not a Sky employee. Find out more
@Mother4Spirit wrote:
I went to the Trade-in section to arrange to hand in my old phone but have been offered £39 less for it today! This leaves me less than enthusiastic about my new phone purchase. How can I rectify this>. Thanks.
The valuation is based on the questions you answered about it's condition so other calling Sky to cancel I'm not sure you can rectify this.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 90 minutes
New Discussion