Took money and lied

[Peterpan]

I paid part of my bill the reinstate my account sky took money but didn't lift restriction as promised.

[Daniel0210]

@Peterpan 
Sky won’t reinstate services until you’ve paid what is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. It’s worth noting that it you’re in arrears for 56+ days Sky can fully terminate your subscription.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Once you’ve done all this you’ll be able to call Sky if you still need to speak to an agent.

[63johnw]

Hi @Peterpan  sky don't reinstate after part payment, if they told you that then you were misled. To get reinstated you need to pay all you owe (plus the next bill if you are more than two weeks late). You must also set up a new continuous payment method (such as a direct debit). Once this is done and your payment clears in Skys account then they reinstate you. 

[Peterpan]

I've already paid them man.

Jobsworths 

[Daniel0210]

@Peterpan 

Have you set up a new payment method that we mentioned earlier? 

[63johnw]

Who are you replying to @Peterpan  and in what respect ? 

[Daniel0210]

@Peterpan 

We are customers trying to help you on here.