Discussion topic: The screen on my mobile is blank so am unable to use it!!!

This message was authored by: susywong22 · ‎03 Nov 2024

My mobile phone screen is blank and I am unable get into the phone. It takes incoming calls

This message was authored by: caesarome · ‎03 Nov 2024

Have you tried rebooting it ?

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This message was authored by: caesarome · ‎03 Nov 2024

Have you tried rebooting it ?

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This message was authored by: susywong22 · ‎03 Nov 2024

No I haven't tried rebooting it as I haven't got an extraction key but I ordered one so will reboot it tomorrow. Thank you

This message was authored by: 63johnw · ‎03 Nov 2024

Hi @susywong22 rebooting a phone just means switch it off then back on.

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This message was authored by: susywong22 · ‎03 Nov 2024

I can't turn the phone off!!!

This message was authored by: PandJ2020 · ‎03 Nov 2024

@susywong22 wrote:
I can't turn the phone off!!!

What phone is it as there's usually a special button press to force a reboot.

I am just another Sky customer and my views are my own even if you don't like the answers

This message was authored by: susywong22 · ‎03 Nov 2024

Its a Samsung.

This message was authored by: 63johnw · ‎04 Nov 2024

Try this @susywong22

If your device is frozen and unresponsive, press and hold the Power button and the Volume down button down simultaneously for more than 7 seconds to restart it.

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I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here

This message was authored by: susywong22 · ‎04 Nov 2024

My phone has come back to life this morning!! Goodness knows what was going on. Thanks for all you replies and help

Discussion topic: The screen on my mobile is blank so am unable to use it!!!

The screen on my mobile is blank so am unable to use it!!!

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