The my sky app does not show my phone contract

[Tony198]

Having updated the app it no longer shows me the sky mobile contract 

anyone else with the same problem?

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Tony198]

I still have the problem. Haven't had time to contact you 

is there anything you can send me to sort the problem?

[Greenfingers001]

Hi there @Tony198 , I’ve re-escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Kate197]

I had to change the phone due to damage but now my phone won't show in the app so I can't roll data or look at my bills. I have tried linking the phone again but it says it is already linked but it isn't showing. Can anyone help?

[63johnw]

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@Kate197 wrote:

I had to change the phone due to damage but now my phone won't show in the app so I can't roll data or look at my bills. I have tried linking the phone again but it says it is already linked but it isn't showing. Can anyone help?

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Hi @Kate197  it should be the sim that shows in your account to roll data to ? Are you saying you can't see the sim ? 

[Kate197]

Yes -I have two phones and neither are showing.

[caesarome]

Are you logged into the app with the correct ID/email address ?