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Discussion topic: The app isn’t letting me swap my device

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This message was authored by: cozzya

Message posted on ‎10 Sep 2024 04:32 PM

The app isn’t letting me swap my device

I've had my phone for 2 years, so I am eligible to upgrade and swap my device. I have had an email saying I am able to do this. But when I go to do this on the app, it doesn't work. Can you assist? 

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Avatar for 63johnw
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This message was authored by: 63johnw

Message posted on ‎10 Sep 2024 05:40 PM

Re: The app isn’t letting me swap my device

Posted by a Superuser, not a Sky employee. Find out more

Hi @cozzya  you will need to call sky on 150 for help with this, no one here can access your account to help with your swap/upgrade. 

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