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Discussion topic: Texts with links and shares billed as picture messages.

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This message was authored by IWTD This message was authored by: IWTD

Texts with links and shares billed as picture messages.

I'll be phoning up later this evening but before I do is there any known issues with Sky billing links etc as picture messages? I have just received my bill and have £15 plus of picture messages all from the last 5 days to one specific number, they are all listed as picture messages but going back through my texts they are all links, ie yesterday is even too Sky Sports for a story on Fury vs Usyk, there are also shared YouTube videos etc.  


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This message was authored by 63johnw This message was authored by: 63johnw Answer

Re: Texts with links and shares billed as picture messages.

Posted by a Superuser, not a Sky employee. Find out more

Hi @IWTD  i have had this before and an internet link has converted the message to a mms which was then chargeable as mms are not included in your monthly package. 

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I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here

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This message was authored by 63johnw This message was authored by: 63johnw Answer

Re: Texts with links and shares billed as picture messages.

Posted by a Superuser, not a Sky employee. Find out more

Hi @IWTD  i have had this before and an internet link has converted the message to a mms which was then chargeable as mms are not included in your monthly package. 

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
IWTD
Topic Author
This message was authored by IWTD This message was authored by: IWTD

Re: Texts with links and shares billed as picture messages.

@63johnw Thanks, I have already spoken them on the phone, the advisor said it's been sent off to the backend team to re assess the messages, but to fair to him he did apply £11 days f credit onto the June bill without me asking, it's not the full £15 and pence, but he did then say to  wait for a email to advise further from the backend team. 

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Texts with links and shares billed as picture messages.

Posted by a Superuser, not a Sky employee. Find out more

I'd recommend disabling MMS on your phone.

I am just another Sky customer and my views are my own
IWTD
Topic Author
This message was authored by IWTD This message was authored by: IWTD

Re: Texts with links and shares billed as picture messages.

@PandJ2020  Thanks, I have just disabled MMS I hadn't thought of that, this is literally the only number I send actual texts to, everything else is either iMessage or WhatsApp.  

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