02-04-2018 02:27 PM - last edited: 02-04-2018 02:29 PM
02-04-2018 09:47 PM
All you can do is contact Sky support and ask but if there was it would be a few pennies as they will work out how long the network was down and that was a number of hours only, against what you pay per month.
03-04-2018 08:01 PM
@Adba As stated yesterday further up the page:
Fix confirmed at 14:19. If you're still having issues please enable airplane mode and then disable.
04-04-2018 09:17 AM
@Adba In that case I don't think your problems are related to the outage we had on Monday. Just coincident.
Have you tried the usual things like resetting the phone and taking the SIM out and re-inserting?
It couldn't be some kind of call divert or do not disturb setting being enabled on the phone?
I saw on a forum elsewhere that searching for network providers on the phone, attaching to another one and then back to Sky can work? Hey, I'll be honest... it was the Virgin forum. But if it works, it works.
It may be something to speak to us about as well if you can find the time to give us a call.
07-04-2018 11:02 AM
Yesterday morning my phone just wouldn't connect to the network at all . No calls out or in , no texts . Nothing. I'm on call which is exceptionally awful as it means k have no idea if I'm needed or not. Tried turning it off and on, tried airplane mode. Tried connecting to other networks and back. Nothing!!!
19-10-2018 09:33 AM
My wife has been having this issue for several weeks .she migrated from EE about 2 month ago and this issue started about a month ago .I gave had setting resent a dozen times and it still does it we power cycle her S3 and it will send for a few hrs then it fails again until a power cycle
19-10-2018 10:30 AM
Did you activate your sim online, if so have you tried creating the APN settings:
Select your device here and then "Create a new APN". and then "Follow these steps..."