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Text messages failing

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Runner
Posts: 2
Post 16 of 35
1,196 Views

Re: Text messages failing along with calls and data

Happening here in Bristol am I right in thinking sky will compensate us for this issue been out since 7 this morning which is no joke 😠

Runner
Posts: 1
Post 17 of 35
1,151 Views

Re: Text messages failing

Might be worth someone updating the service status pages. They're showing green across the board atm which is obviously not the case.

Researcher
Posts: 11
Post 18 of 35
1,134 Views

Re: Text messages failing

I’m back on 4G 🎉🎉🎉

Rob
Community Manager
Posts: 5,713
Post 19 of 35
1,128 Views

Re: Text messages failing

Fix confirmed at 14:19. If you're still having issues please enable airplane mode and then disable. 

 

We will be monitoring all systems extra closely for the remainder of today. 

Sam
Community Manager

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Runner
Posts: 2
Post 20 of 35
1,103 Views

Re: Text messages failing

Is there going to be some forms of compensation for today 

Oracle
Posts: 70,093
Post 21 of 35
1,099 Views

Re: Text messages failing

All you can do is contact Sky support and ask but if there was it would be a few pennies as they will work out how long the network was down and that was a number of hours only, against what you pay per month.

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Runner
Posts: 6
Post 22 of 35
1,085 Views

Re: Text messages failing

Are there still issues with the network as I have been unable to receive texts and calls since yesterday, i can send texts and make calls however.

Runner
Posts: 6
Post 23 of 35
1,055 Views

Re: Text messages failing

I’ve been without receiving calls & texts since yesterday morning when are you getting this sorted?

Oracle
Posts: 70,093
Post 24 of 35
1,048 Views

Re: Text messages failing

@Adba  As stated yesterday further up the page:

 


@Sam-R wrote:

Fix confirmed at 14:19. If you're still having issues please enable airplane mode and then disable. 

 


 

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Runner
Posts: 6
Post 25 of 35
1,045 Views

Re: Text messages failing

Yes thanks I read that and did that but that still hasn’t worked

Community Manager
Posts: 5,713
Post 26 of 35
1,025 Views

Re: Text messages failing

@Adba In that case I don't think your problems are related to the outage we had on Monday. Just coincident.

 

Have you tried the usual things like resetting the phone and taking the SIM out and re-inserting?

 

It couldn't be some kind of call divert or do not disturb setting being enabled on the phone?

 

I saw on a forum elsewhere that searching for network providers on the phone, attaching to another one and then back to Sky can work? Hey, I'll be honest... it was the Virgin forum. But if it works, it works.

 

https://community.virginmedia.com/t5/Virgin-Mobile/Can-t-receive-calls-or-text-messages/td-p/3594918

 

It may be something to speak to us about as well if you can find the time to give us a call. 

 

 

 

Sam
Community Manager

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Viewer
Posts: 1
Post 27 of 35
940 Views

Re: Text messages failing

Yesterday morning my phone just wouldn't connect to the network at all . No calls out or in , no texts . Nothing. I'm on call which is exceptionally awful as it means k have no idea if I'm needed or not. Tried turning it off and on, tried airplane mode. Tried connecting to other networks and back.  Nothing!!!

Runner
Posts: 3
Post 28 of 35
488 Views

Re: Text messages failing

Good morning 

My wife has been having this issue for several weeks .she migrated from EE about 2 month ago and this issue started about a month ago .I gave had setting resent a dozen times and it still does it we power cycle her S3 and it will send for a few hrs then it fails again until a power cycle 

Viewer
Posts: 1
Post 29 of 35
481 Views

Re: Text messages failing

Hi I've just signed up to sky and I can make calls on my mobile but it won't send any messages does anyone know what I can do 

Oracle
Posts: 70,093
Post 30 of 35
474 Views

Re: Text messages failing

@Weecat

 

Did you activate your sim online, if so have you tried creating the APN settings:

 

Select your device here and then "Create a new APN". and then "Follow these steps..."

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