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Text messages failing

Runner
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Text messages failing

Anyone else having issues with sending texts today?

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Runner
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Re: Text messages failing

Hi,

having same problem. Can’t call either 

Runner
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Re: Text messages failing

Ah ok, wasn't sure if my phone was playing up.  Hopefully sorted soon xx

Community Manager
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Re: Text messages failing

Hi both, you aren't the only ones I don't think. I've reported a dozen or so incidents to our fault management team so hopefully the wheels are turning on a fix. 

 

I'll pop in here with an update when I get one. Thanks for your patience. 

Sam
Community Manager

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Runner
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Re: Text messages failing

Are you having a problem with you're mobile data as well? 

Community Manager
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Re: Text messages failing


@mikey+b28 wrote:

Are you having a problem with you're mobile data as well? 


@mikey+b28 I've seen mentions of data not working alongside texts. 

Sam
Community Manager

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New Viewer
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Re: Text messages failing

I’ve been unable to make phone calls this morning, not receiving delivery reports for text messages either. Text messages appear to be sending alright.

Community Manager
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Re: Text messages failing

Official communication is now out to say the fault is being looked into. They believe it's related in some way to a rather large outage in broadband/phone in the northwest of England right now. 

Sam
Community Manager

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Researcher
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Post 9 of 35
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Re: Text messages failing

Having this issue on both phones on my account and we use them both for work! Currently sat in Tesco using their WiFi to sort emails and try to get in touch with Sky.

 

All well and good having a number to call but not much use when you can’t call it! 

Rob
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Re: Text messages failing

Just tried to ring my phone from someone else’s and can’t receive calls either. That’s always good for business 👎

Rob
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Re: Text messages failing

Hi I'm in Bristol and unable to use data or apps ? Unless on broadban


@Sam-Rwrote:

Official communication is now out to say the fault is being looked into. They believe it's related in some way to a rather large outage in broadband/phone in the northwest of England right now. 


 

Researcher
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Re: Text messages failing

I live in London and my mobile data is not working either. I have checked with my mother who also has sky mobile and her mobile data is not working either.

Community Manager
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Re: Text messages failing

Just had another update. We're seeing an improvement in voice and SMS services but data still remains unavailable to a large proportion of customers. 

 

They are scoping out a couple of options to alleviate the problem/solve it with the service provider Huawei just now. 

Sam
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Re: Text messages failing

I cant really complain as this is the first time its happened but not having any data im totally screwed at work, can get my emails, and also calls to and from my mobile dont work, really dissapointing

Runner
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Re: Text messages failing

No mobile data in northants. Need it to use my maps to go on holiday. Man back to good old map reading 

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