Terrible Customer Service

[Jiiimse]

I placed an order for new phone 4 days ago, and order has still not been processed.

i have spent 2 hrs on the the phone to Sky, i have spoken to 5 different advisors, and the issue has still not been resolved.

I was instucted to change my password for some reason, and this resulted in me losing my email access on other devices.

Have been promised numerous call backs, but not received any.

I requested to get a call back fro ID management, which they beleive is the problem, this was refused.

"Yoy will just have to wait on the phone", after 20 mins got cut off

Shocking Customer Care

[Jiiimse]

Despite waiting 4 days and about 5 hrs on the phone and speaing to 7 different advisors.

SKY still unable to complete this purchase

Absolutly Shocking

[GD1]

@Jiiimse  You've posted in the Sky Talk landline forum, this isn't A "I want to talk to sky" forum.

You'll need to provide details on what you can't complete so you post can be moved to the correct forum

[Jiiimse]

Sorry GD1, never used this before.

So disgussted with Sky, had to do somthing.

Not sure how to change it

[caesarome]

@Jiiimse 

What are you trying to purchase and what is happening when you try to ?

[Daniel0210]

@Jiiimse 

Is this connected to your post on the Sky mobile board earlier today? 

[Daniel0210]

@Jiiimse 

As you 'liked' my post I presume it's connected so I've moved your thread into your original post. 

[Jiiimse]

Hi

Been with Sky TV 23 years, but dont use their mobile.

I placed an order with them on Sunday for a phone and a Few Sim Onlys.

They had issues sending me the Documenation,  and after 40 mins, they said they would call me back later that day.

They Never.

I called them on Monday, and was advised that I had an Old Unused Mobile account, linked to and old email address, that i had not access to for 6 years, and this was causing issues, after 1 hr getting nowhere, they suggested a Call Back from "Someone Who Could Help".

Did get a Call back, but this guy could not resolve it, and transferred to ID management, after 20 mins hanging on, i was cut off. During this time i was asked to change my password, which resulted in me loosing access to my emails on other devices.

i called back later and asked for a call back from ID Management, this was refused.

I was then advised that the Order was linked to my Wifes Email only account, and they then would not discuss it, without speaking to her.

As my wife is still working , she does not have 5 hrs to send on the phone to Sky.

Still Trying to resolve

[PandJ2020]

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@Jiiimse wrote:

I was then advised that the Order was linked to my Wifes Email only account, and they then would not discuss it, without speaking to her.

 Alas, that is correct - due to data protection no company will discuss someone else's account without authorisation.

Sky might discuss some elements with you if you have the telephone password, but actions are limited (e.g. you cannot issue cancellations).