My wife is just off the phone to Sky customer services, your so called friendly and dedicated customer service team.
My wife called customer services to ask why a huge sum of money had just been taken from her account without any waring whatsoever !
I get not informing your customers if we are talking about a few pound however we are talking hundreds here so I would have respected some kind of friendly, dedicated customer service.
My wife was met with the utmost rudeness and uncaring service beyond belief !
Sky Customer service is disgusting !
Charging for Equipment that was actually delivered back to Sky by Royal mail months ago and for a late Mobile Phone payment that was in fact the banks fault resulting in absolutely shocking behaviour from a sky call handler when asking for help. He was shockingly rude, didn’t care one bit and did not offer any support or guidance.
Sky you should be ashamed of yourself !!!
You put a loyal customer in a total anxiety state and did NOT worry without any care towards their mental health.
It states in your website that you can help for example:
We understand that managing a budget can be challenging. Often this is due to circumstances beyond your control. This can make it difficult to pay bills on time.
If you’re finding it hard to manage your bills, it’s best to get in touch as soon as possible to see how we can help. We can then set up payment reminders and give you a second chance to pay if you’re late.
We recognise there's several reasons why you might fall into debt, many of them are temporary, like unexpected costs or short-term incapacity due to an injury.
If you’re struggling with managing your finances beyond your Sky bill, we’ve put together a list of organisations that give free advice and guidance to help you get back on track
Where was my wife’s (your loyal customer) help and support. Surly a phone call or an email before taking hundreds from her account would be nice ?? YES !
I do not expect to get any positive action on this except the usual automated apology reply because you are only doing what you are told and your job and also, Sky is a billion-dollar organisation who clearly do not care for their loyal customers. So I will sign off by saying to Sky, not you – Sky, I will do all I can to put people off from using your services from you and will name and shame you if and when the occasion ever arises.
