Switched from sky to EE - need final bill for handset

[Demi2711]

Switched my phone contract from sky to EE, but they pay a fee to cover handset/sim to end the full contract. How do I get a final bill for what's left of the handset? Otherwise I will have to just continue paying that as there is no way to 'end' that without paying in full now 

[TimmyBGood]

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@Demi2711 wrote:

they pay a fee to cover handset/sim to end the full contract. 

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Are you sure? That's typically for broadband (and it's a capped contribution, not necessarily full repayment)

[Demi2711]

Yes it's through UW they pay up to £400 for exit fees

[PandJ2020]

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@Demi2711 wrote:

Yes it's through UW they pay up to £400 for exit fees

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But quite specific terms (And excludes handset):

To qualify for this offer, you must switch at least three of the following services to us:

• energy

• broadband

• mobile

• insurance (excluding Home Insurance)

If your current provider charges early termination fees (excluding usage charges or handset costs) when you move these services to us, we'll credit up to £400 to your UW account to cover those costs.

https://help.uw.co.uk/article/account/help_to_switch/whats-the-gbp400-early-termination-fee-offer-to...

Note that Sky do charge separately for device and airtime (so only airtime fees covered).

[Demi2711]

Hello, no it's other way round. I have moved from sky to UW(EE) so awaiting the final bill for handset and sim from sky to send to them as they cover the exit fee

[PandJ2020]

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@Demi2711 wrote:

Hello, no it's other way round. I have moved from sky to UW(EE) so awaiting the final bill for handset and sim from sky to send to them as they cover the exit fee

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Yes, aware of that.  But the terms won't cover the handset.  (Just the exit fees for dataplan)

There is no 'final bill' for the handset.  You pay the credit until cleared.

[TimmyBGood]

@Demi2711 

Given the outrageous cost of some cellular hardware it simply isn't possible for a company to offer to pay off outstanding purchase loan balances and still make a profit themselves.