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Discussion topic: Swapped phone. Can’t access whatsapp

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This message was authored by TP71 This message was authored by: TP71

Swapped phone. Can’t access whatsapp

Just swapped to iPhone 15 pro. Same number. Can't accept terms on WhatsApp, falls into a loop, back to the download page. They said to try my phone carrier, which is sky. WhatsApp can't get an SMS to me to accept conditions- as if my number doesn't exist. Anyone had this problem and know how to fix it?

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This message was authored by caesarome This message was authored by: caesarome

Re: Swapped phone. Can’t access whatsapp

Posted by a Superuser, not a Sky employee. Find out more

Not sure if this helps as it was previously posted by another member:


- In Settings, ensure your phone number is showing up in the phone screen under my number

- In Settings > Messages > Send & Receive, untick your number

- In Settings > Facetime, untick your number

- In Settings > Messages, turn off iMessage

- In Settings > Facetime, turn off facetime

- Restart the phone

- In Settings > Messages, turn on iMessage

- In settings > Messages > Send & Receive, tick your number

- In Settings > Facetime, turn on Facetime and then tick your number

 

IMessage and Facetime should show waiting for activation. You should then get it activated after a few minutes.

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TP71
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This message was authored by TP71 This message was authored by: TP71

Re: Swapped phone. Can’t access whatsapp

Thank you, tried it, unfortunately hasn't worked.

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