Discussion topic: Swap

This message was authored by: Viola2 · ‎15 Jul 2024

I’ve received email today that I am able to upgrade my phone however on my account is showing this message: Unfortunately you're not eligible to upgrade your device. Today is 24 months since I purchased my phone. ( swap after 24 months )

How can I upgrade?
thanks

This message was authored by: Daniel0210 · ‎15 Jul 2024

@Viola2

Once you've chosen the device you'd like to swap to give Sky a call (dial 150 free from your current Sky mobile) and an agent can place the order for/with you.

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

View this Answer within the discussion

This message was authored by: Daniel0210 · ‎15 Jul 2024

@Viola2

Once you've chosen the device you'd like to swap to give Sky a call (dial 150 free from your current Sky mobile) and an agent can place the order for/with you.

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: Swap

Swap

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Re: Swap

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