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This message was authored by: Viola2

Message posted on ‎15 Jul 2024 07:15 AM

Swap

I’ve received email today that I am able to upgrade my phone however on my account is showing this message: Unfortunately you're not eligible to upgrade your device. Today is 24 months since I purchased my phone. ( swap after 24 months ) 

How can I upgrade? 
thanks 

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210 Answer

Message posted on ‎15 Jul 2024 07:27 AM

Re: Swap

Posted by a Superuser, not a Sky employee. Find out more

@Viola2 

Once you've chosen the device you'd like to swap to give Sky a call (dial 150 free from your current Sky mobile) and an agent can place the order for/with you. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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Avatar for Daniel0210
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What's this?
Superuser
This message was authored by: Daniel0210 Answer

Message posted on ‎15 Jul 2024 07:27 AM

Re: Swap

Posted by a Superuser, not a Sky employee. Find out more

@Viola2 

Once you've chosen the device you'd like to swap to give Sky a call (dial 150 free from your current Sky mobile) and an agent can place the order for/with you. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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