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This discussion topic has been answered Discussion topic: Swap value accepted due to damage but can i use piggy bank balance to pay it?

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Message posted on ‎07 Aug 2024 12:55 AM

Swap value accepted due to damage but can i use piggy bank balance to pay it?

The swap value has been halved and I have accepted this new swap value now so can I use my piggy bank balance to pay some of the balance and pay cash for what is then outstanding?

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Message posted on ‎07 Aug 2024 02:27 AM

Re: Swap value accepted due to damage but can i use piggy bank balance to pay it?

Posted by a Superuser, not a Sky employee. Find out more

@Energy111  You can't use your piggy bank to pay for any balances.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

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This message was authored by: GD1 Answer

Message posted on ‎07 Aug 2024 02:27 AM

Re: Swap value accepted due to damage but can i use piggy bank balance to pay it?

Posted by a Superuser, not a Sky employee. Find out more

@Energy111  You can't use your piggy bank to pay for any balances.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎07 Aug 2024 07:57 AM

Re: Swap value accepted due to damage but can i use piggy bank balance to pay it?

Posted by a Superuser, not a Sky employee. Find out more

Hi @Energy111  as stated by @GD1  you can't do that and the balance of what's owed will be added to your next bill to be paid in one go.

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Message posted on ‎07 Aug 2024 08:49 AM

Re: Swap value accepted due to damage but can i use piggy bank balance to pay it?

Posted by a Superuser, not a Sky employee. Find out more

You can cash in some of your piggybank against a new purchase only.

I am just another Sky customer and my views are my own even if you don't like the answers
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Message posted on ‎08 Aug 2024 08:46 PM

Re: Swap value accepted due to damage but can i use piggy bank balance to pay it?

  • Many thanks for your helpful response.
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