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Discussion topic: Swap value accepted due to damage but can i use piggy bank balance to pay it?

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Energy111
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Swap value accepted due to damage but can i use piggy bank balance to pay it?

‎07 Aug 2024 12:55 AM

The swap value has been halved and I have accepted this new swap value now so can I use my piggy bank balance to pay some of the balance and pay cash for what is then outstanding?

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GD1
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Superuser
This message was authored by GD1 This message was authored by: GD1 Answer

Re: Swap value accepted due to damage but can i use piggy bank balance to pay it?

‎07 Aug 2024 02:27 AM

Posted by a Superuser, not a Sky employee. Find out more

@Energy111  You can't use your piggy bank to pay for any balances.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

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GD1
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Superuser
This message was authored by GD1 This message was authored by: GD1 Answer

Re: Swap value accepted due to damage but can i use piggy bank balance to pay it?

‎07 Aug 2024 02:27 AM

Posted by a Superuser, not a Sky employee. Find out more

@Energy111  You can't use your piggy bank to pay for any balances.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

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63johnw
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Re: Swap value accepted due to damage but can i use piggy bank balance to pay it?

‎07 Aug 2024 07:57 AM

Posted by a Superuser, not a Sky employee. Find out more

Hi @Energy111  as stated by @GD1  you can't do that and the balance of what's owed will be added to your next bill to be paid in one go.





If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.
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PandJ2020
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Re: Swap value accepted due to damage but can i use piggy bank balance to pay it?

‎07 Aug 2024 08:49 AM

Posted by a Superuser, not a Sky employee. Find out more

You can cash in some of your piggybank against a new purchase only.

I am just another Sky customer and my views are my own
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Energy111
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This message was authored by Energy111 This message was authored by: Energy111

Re: Swap value accepted due to damage but can i use piggy bank balance to pay it?

‎08 Aug 2024 08:46 PM

  • Many thanks for your helpful response.
  •  
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