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Discussion topic: Swap scheme - no confirmation of receipt of old device

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This message was authored by leejamesyates This message was authored by: leejamesyates

Swap scheme - no confirmation of receipt of old device

Hello, 

 

can anyone help?

 

I sent my old phone back under the swap scheme and Royal Mail have confirmed that sky have recieved my device on 9th February. Sky haven't confirmed anything and I have called twice to be advise just wait and it'll update on you my sky app. - but it still shows like I haven't sent it back.

 

any help would be great!

 Thanks,

 

Lee

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Swap scheme - no confirmation of receipt of old device

Posted by a Superuser, not a Sky employee. Find out more

@leejamesyates 

Its apparently taking a couple of weeks for the device to be processed, checked for damage and its subsequent value ascertained. Just keep your proof of posting safe. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by caesarome This message was authored by: caesarome

Re: Swap scheme - no confirmation of receipt of old device

Posted by a Superuser, not a Sky employee. Find out more

If you have tracking via Royal Mail then give Sky a call on your mobile via the free 150 number and give then the tracking information as they should be able to update your account for you to show that it has arrived.

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leejamesyates
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This message was authored by leejamesyates This message was authored by: leejamesyates

Re: Swap scheme - no confirmation of receipt of old device

I have called twice and given the tracking to  both employees. They checked the Royal Mail tracking and confirmed "yes" we can see it's been recieved. And told me on both occasions to wait for it to be processed, but seems to be taking a while.

 

I guess I'll give it another week and see what happens.

 

thanks for replying.

 

Lee

This message was authored by Alybags54 This message was authored by: Alybags54

Re: Swap scheme - no confirmation of receipt of old device

Have you heard anything yet? I sent two phones back delivered to Sky on 22 Feb one phone processed same day and the other nothing! Its a shambles

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