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Discussion topic: Swap on mobile has been done.

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This message was authored by: Sue1064

Message posted on ‎16 Nov 2024 02:39 PM

Swap on mobile has been done.

I did a swap on one of the mobiles on my account. Can we claim the money back from the swap.

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This message was authored by: 63johnw

Message posted on ‎16 Nov 2024 02:44 PM

Re: Swap on mobile has been done.

Posted by a Superuser, not a Sky employee. Find out more

Hi @Sue1064  if you did a swap then the residual value is used to pay the remainder of the contract on that phone, anything left over is added to your account as credit and goes towards paying future bills. Any shortfall must be paid on the next bill. 

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