Swap not worked on ordering

[kazzer1980]

Swap my phone for an upgrade but it's not work so now have to pay for 2 iPhones how do I get the upgrade to work now the phone is on order

[caesarome]

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@kazzer1980 wrote:

Swap my phone for an upgrade but it's not work so now have to pay for 2 iPhones

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What do you mean the upgrade hasn't worked ?

If you are paying for 2 phones then it because the phone you sent back to Sky still has an amount on on it that has to be paid off.

[kazzer1980]

No problem have gone though the upgrade and it's not gone on the account has a upgrade it's gone on as a new device 

[caesarome]

In that case what you need to do is to call Sky so they can look into it for you, the number to call them on is just 150.