25 Feb 2024 04:21 PM
Hi, I have now received another box to send back my old mobile for the swap. It's exactly as the last one and still no idea of how to put it in the packaging to send it back despite the instructions - is there a video showing this?
Plus I don't think that the phone will be protected enough with just cardboard- it's all so weird!
25 Feb 2024 04:33 PM
Posted by a Superuser, not a Sky employee. Find out moreWhatever you do before sending it off take some pictures from the side and back and also one with it turned on and working so you can show what condition it is on before you return it as some people have been told there is damage or screenburn on their devices.
You could have used the box you new phone came in to return your other one as there should have been a return label on the inside of it somewhere.
Make sure you get and keep proof of posting before returning it.
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