Struggling to pay mobile bill

[Emzrose]

Hello I have been unable to pay my SIM only bill. I have now been cut off. I am on Universal credit. Can anyone help please

[Daniel0210]

@Emzrose 
If your services have already been restricted any calls to Sky will only prompt you to pay. Restrictions are normally only due to a missed payment and they are applied automatically so agents can’t override the process.

Sky won’t reinstate services until you’ve paid what is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. 

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Once you’ve done all this you’ll be able to call Sky if you still need to speak to an agent.

[Emzrose]

Thank you for your reply. The sky mobile page has been restricted so I may have to use the link they sent me to pay

[SarahTruby]

Hi 

I am on universal credit as I'm struggling with my phone bill at the moment.  I've got really bad mental health issues and I  need my phone to be put back on as I'll be paying my one payment on the 16th December 

Sarah Truby 

[caesarome]

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@SarahTruby wrote:

I  need my phone to be put back on as I'll be paying my one payment on the 16th December 

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I'm afraid Sky will not do that until you pay the bill in full and you setup a monthly payment method on your account.

[Daniel0210]

@SarahTruby 

Sorry to hear about your mental health struggles but unfortunately the process regarding restricted services is the same for everyone.

If your services have already been restricted any calls to Sky will only prompt you to pay. Restrictions are normally only due to a missed payment and they are applied automatically so agents can’t override the process.

Sky won’t reinstate services until you’ve paid what is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. It’s worth noting that it you’re in arrears for 56+ days Sky can fully terminate your subscription.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Once you’ve done all this you’ll be able to call Sky if you still need to speak to an agent.