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Discussion topic: Stolen phone reported and received replacement phone but sim not activated

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Avatar for Jonnywhelo1010
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This message was authored by: Jonnywhelo1010

Message posted on ‎09 Sep 2025 10:03 PM

Stolen phone reported and received replacement phone but sim not activated

I reported my phone stolen Saturday morning and received new phone on Monday. Sim not working and doesn't appear to be activated 

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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎09 Sep 2025 10:05 PM

Re: Stolen phone reported and received replacement phone but sim not activated

Posted by a Superuser, not a Sky employee. Find out more
@Jonnywhelo1010 wrote:

Sim not working and doesn't appear to be activated 

Did you activate it (as a replacement)?

I am just another Sky customer and my views are my own even if you don't like the answers
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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎09 Sep 2025 10:07 PM

Re: Stolen phone reported and received replacement phone but sim not activated

Posted by a Superuser, not a Sky employee. Find out more
@Jonnywhelo1010 wrote:

and doesn't appear to be activated 

When did you activate it as usually it should take a matter of seconds to start working once you have done this.

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