Still paying for old phone

[Cazwright]

I've recently upgraded my husbands phone but his old phone is still showing on the bill? I've checked up until March 2024 on the future bills and it's still there? Any help would be appreciated. Thanks

[PandJ2020]

Was the phone returned for trade in?

[Cazwright]

Hi, no just an upgrade. He's had the phone over 2 years so surely there must be nothing to owe on it now? I don't want waste an hour of my life on the phone if I can resolve it here lol 😆 

[caesarome]

How recently did you return the phone because it will still shows if the next bill has already been created or that it has not yet been received in by the company that handles the returns. It should work itself out as any overcharge should be credited back on a future bill.

[63johnw]

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@Cazwright wrote:

Hi, no just an upgrade. He's had the phone over 2 years so surely there must be nothing to owe on it now? I don't want waste an hour of my life on the phone if I can resolve it here lol 😆 

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Hi @Cazwright  it will be a 36 month contract but after 24 months you upgrade by sending your old phone back to pay off the final 12 months. If you didn't send the phone back you will have another 12 months still to pay. 

[PandJ2020]

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@Cazwright wrote:

Hi, no just an upgrade. He's had the phone over 2 years so surely there must be nothing to owe on it now? I don't want waste an hour of my life on the phone if I can resolve it here lol 😆 

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So, not a swap/upgrade.  Which means you've just purchased a new phone but need to keep paying for the old one until the balance is cleared.  (With a swap the trade in value usually clears this balance)

[TimmyBGood]

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@Cazwright wrote:

He's had the phone over 2 years so surely there must be nothing to owe on it now?

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Only if those 24 months of payments covered the whole cost of the hardware (plus the recurring call/text/data allowance)

Typically it won't, because that would make each monthly bill unpleasantly large: that's why it's more often split over 36 months.

[PandJ2020]

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@TimmyBGood wrote:

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@Cazwright wrote:

He's had the phone over 2 years so surely there must be nothing to owe on it now?

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Only if those 24 months of payments

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I'm still amazed of how many people think Swap24 is a 2 year contract.  But I guess that's because just see the '24' and don't actually look at the contract/credit agreement carefully...