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Discussion topic: Speak to a real person!!!

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This message was authored by Frances2 This message was authored by: Frances2

Speak to a real person!!!

After changing my phone, my coming bill is hugely higher than expected and I'd like to spread payments. I can see it suggested that I can do that but no link πŸ”— r anything to allow me to set it up.  Can't find any number that I can spkti anyone!!!!! Help. 

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This message was authored by GD1 This message was authored by: GD1

Re: Speak to a real person!!!

Posted by a Superuser, not a Sky employee. Find out more

@Frances2  There isn't a way to spread any overdue payments as this is not something Sky offer.

 

If your bills are overdue Sky won't speak to you until you pay anything you owe.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Speak to a real person!!!

Posted by a Superuser, not a Sky employee. Find out more

@Frances2 

Can you provide some background to this? Are your mobile services restricted due to a missed payment? Are you referring to the possibility of a payment holiday, although it's not what you describe as a spreading of payments? 


β–ͺ️I AM NOT A SKY EMPLOYEE β–ͺ️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by caesarome This message was authored by: caesarome

Re: Speak to a real person!!!

Posted by a Superuser, not a Sky employee. Find out more

@Frances2 wrote:

After changing my phone, my coming bill is hugely higher than expected 


Have you checked your future bills to see what they say you will be charged ?

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Frances2
Topic Author
This message was authored by Frances2 This message was authored by: Frances2

Re: Speak to a real person!!!

Hi

i swapped my phone , I clearly didn't read and understand everything properly and my next bill is huge. Not something I can pay in one hit... I'd be happy to spread it. I appreciate it's my mistake but I can't seem to do anything about it. 

Frances2
Topic Author
This message was authored by Frances2 This message was authored by: Frances2

Re: Speak to a real person!!!

Yes my future bills are what I  expected... I clearly didn't read things correctly and that's my mistake . I'm happy pay what I owe I just can't do it in one hit. 

This message was authored by caesarome This message was authored by: caesarome

Re: Speak to a real person!!!

Posted by a Superuser, not a Sky employee. Find out more

I would guess that bill is big because you still own an amount on the phone you have returned so it has been added to your next bill, this will be because the value Sky "gave" you for it was not enough to pay it off.

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Frances2
Topic Author
This message was authored by Frances2 This message was authored by: Frances2

Re: Speak to a real person!!!

Thank you....

I realise I've made a mistake but it appears I have to pay in one payment. 
I've now spoken to someone who has told me to cancel my DD on due date and redo next day with my normal payment....he said this will stop it coming out before Xmas but will be charged following monthπŸ€·β€β™€οΈ

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Speak to a real person!!!

Posted by a Superuser, not a Sky employee. Find out more

@Frances2 wrote:

I've now spoken to someone who has told me to cancel my DD on due date and redo next day with my normal payment....he said this will stop it coming out before Xmas but will be charged following monthπŸ€·β€β™€οΈ


Hmmm.  I suspect the automated system will restrict your services and will charge you a late payment fee.

 

I don't believe that 'advice' is good.

I am just another Sky customer and my views are my own
Frances2
Topic Author
This message was authored by Frances2 This message was authored by: Frances2

Re: Speak to a real person!!!

No I didn't either. I wondered if there was a language misunderstanding but he made it very clear that's what it meant. 
not sure what I can do 😞

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Speak to a real person!!!

Posted by a Superuser, not a Sky employee. Find out more

@Frances2 wrote:

No I didn't either. I wondered if there was a language misunderstanding but he made it very clear that's what it meant. 
not sure what I can do 😞


You would normally 'swap' your old phone that should clear the outstanding balance.

 

You need to find a way as failed payments could render the new agreement void and that becomes immediately payable in full too.

 

There's not a lot us other customers can do.

I am just another Sky customer and my views are my own
Frances2
Topic Author
This message was authored by Frances2 This message was authored by: Frances2

Re: Speak to a real person!!!

Really appreciate your help thank you. Doesn't appear to be anything I can do 😞

This message was authored by Tammybaker This message was authored by: Tammybaker

Re: Speak to a I've no battery left. The charging port is broke real person!!!

I've got not battery left. The charging port is broke. How do I get this fixed

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Speak to a I've no battery left. The charging port is broke real person!!!

Posted by a Superuser, not a Sky employee. Find out more

@Tammybaker 

This link explains the repair process for Sky mobiles

https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-repairs 


β–ͺ️I AM NOT A SKY EMPLOYEE β–ͺ️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Tammybaker This message was authored by: Tammybaker

Re: Speak to a real person!!! The charging port is broke i need to get it fixed. Ilie in the usa Pa

the charging port is broke. Im trying to get it fixed why is everything so difficult to get anwsers

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