Speak to a real person!!!

[Frances2]

After changing my phone, my coming bill is hugely higher than expected and I'd like to spread payments. I can see it suggested that I can do that but no link 🔗 r anything to allow me to set it up.  Can't find any number that I can spkti anyone!!!!! Help. 

[GD1]

@Frances2  There isn't a way to spread any overdue payments as this is not something Sky offer.

If your bills are overdue Sky won't speak to you until you pay anything you owe.

[Daniel0210]

@Frances2 

Can you provide some background to this? Are your mobile services restricted due to a missed payment? Are you referring to the possibility of a payment holiday, although it's not what you describe as a spreading of payments? 

[caesarome]

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@Frances2 wrote:

After changing my phone, my coming bill is hugely higher than expected 

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Have you checked your future bills to see what they say you will be charged ?

[Frances2]

Hi

i swapped my phone , I clearly didn't read and understand everything properly and my next bill is huge. Not something I can pay in one hit... I'd be happy to spread it. I appreciate it's my mistake but I can't seem to do anything about it. 

[Frances2]

Yes my future bills are what I  expected... I clearly didn't read things correctly and that's my mistake . I'm happy pay what I owe I just can't do it in one hit. 

[caesarome]

I would guess that bill is big because you still own an amount on the phone you have returned so it has been added to your next bill, this will be because the value Sky "gave" you for it was not enough to pay it off.

[Frances2]

Thank you....

I realise I've made a mistake but it appears I have to pay in one payment. 
I've now spoken to someone who has told me to cancel my DD on due date and redo next day with my normal payment....he said this will stop it coming out before Xmas but will be charged following month🤷‍♀️

[PandJ2020]

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@Frances2 wrote:

I've now spoken to someone who has told me to cancel my DD on due date and redo next day with my normal payment....he said this will stop it coming out before Xmas but will be charged following month🤷‍♀️

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Hmmm.  I suspect the automated system will restrict your services and will charge you a late payment fee.

I don't believe that 'advice' is good.

[Frances2]

No I didn't either. I wondered if there was a language misunderstanding but he made it very clear that's what it meant. 
not sure what I can do 😞

[PandJ2020]

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@Frances2 wrote:

No I didn't either. I wondered if there was a language misunderstanding but he made it very clear that's what it meant. 
not sure what I can do 😞

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You would normally 'swap' your old phone that should clear the outstanding balance.

You need to find a way as failed payments could render the new agreement void and that becomes immediately payable in full too.

There's not a lot us other customers can do.

[Frances2]

Really appreciate your help thank you. Doesn't appear to be anything I can do 😞

[Tammybaker]

I've got not battery left. The charging port is broke. How do I get this fixed

[Daniel0210]

@Tammybaker 

This link explains the repair process for Sky mobiles

https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-repairs 

[Tammybaker]

the charging port is broke. Im trying to get it fixed why is everything so difficult to get anwsers