Spam call asking to upgrade my modile simm to 5g

[RGW2]

Is this true , or a spam. Sky (they say) keep calling to try and swap my simm to a new 5g, but are askinng for password etc

[caesarome]

@RGW2 

Thst is a scam call designed to capture your login details so mobiles can be ordered by it that you would be paying for.

All Sky sims are 5G capable so do not need changing.

[Daniel0210]

It's a scam @RGW2  You don't need a new sim. See this link if your device is compatible.

https://www.sky.com/help/articles/sky-mobile-5g 

Also see this link

https://www.sky.com/help/articles/account-takeover 

The scammers contact you trying to obtain sufficient information to enable them to order expensive mobile phones in your name.

Sky innocently send the phones out to you. The scammers will likely recontact you (again claiming to be Sky) saying they've made a mistake and to send it to a (non Sky) address. They then have the device and you have the bill.

They are very cunning. They may send packaging to post the item (to them) or even send a 'courier' to collect it.

With any unexpected calls from 'Sky' if the caller asks for your telephone password to confirm you're the account holder (which a genuine Sky agent should in my opinion) initially give an INCORRECT one on purpose. If the caller doesn't challenge it then you know it'll be a scam call.