“Sorry we can not activate your sim at the moment”

[Lisachilcott70]

I changed from the original 100mb SIM card to a new 40GB SIM card however when I go to activate it it comes up with an error saying:

 

[PandJ2020]

Are you trying to transfer the number?

[Lisachilcott70]

I'm just trying to keep my phone number that I have now on the old 100mb SIM.

[PandJ2020]

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@Lisachilcott70 wrote:

I'm just trying to keep my phone number that I have now on the old 100mb SIM.

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You cannot (easily) transfer numbers within a network.

The number would have to be transferred outside the network and back in again.

[caesarome]

The only way to keep your number would be to transfer it to a PAYG network then back to your new sim. The other option would be to call Sky to see if they will apply the 40GB package to your 100mb sim. They might not be it is worth calling them on the 150 number.