Sorry but we are having technical difficulties Unfortunately, we have not been able to proceed

[Lenny2019]

I found updating my direct debit details took this error away, so you may want to delete tour DD details and readd them and see if this fixes it for you. 

[olaiwa]

What if i DON'T wantr to talk with any of you and want to see the offers myself?

This is a marketing trick - no way i will beleave such a big company can't sort out web technical problems for months.

[Floorztogo]

And its still not working today? Chat wont work, and i cant get through to anyone over the phone either?!?

[n1ckarla]

Mines doing it too. I'm trying to get some Black Friday deals and my app shows this message, my online account shows this message and 90 minutes spent on the phone has left me without as well. 
Not really good enough.

[MarkSwa]

Me too. Horrendous. Been trying to renew my TV contract (as it's a better rate) and have had no success for the best part of two days! Often having trouble even logging into my account - getting to the renewal or deal pages is like finding gold. This is with multiple devices, multiple browsers (including trying incognito), and even the MySky app. 

I was also considering changing my broadband package, but I've given up with that and switched to a different provider. So this issue is literally driving customers away, or at least it is in my case.

There was a comment in this thread from back in August saying they were trying to fix the issue... It's now the end of November. Not good enough Sky.

[MarkSwa]

Yep. Amazed that they rolled out Black Friday deals when they already knew the web server couldn't cope with normal demand. Pretty sure Sky could find a few quid to throw at the problem and beef up their IT infrastructure.

[KimberleyLB]

Hi, 

this issue only became a problem for me after adding sky tv to my mobile account at the beginning of November. Before this my app worked absolutely fine and I was able to view upgrades etc... 

How do I get this issue fixed? I genuinely think this is an account issue (not device/server/browser) after recently 'losing' sky tv for 24 hours because someone put some sort of block on my account for no apparent reason. Not ideal to have to call every time you want to make a change to your package! 

Thanks

kim

[RedDwarfer1]

I'm getting this error message when trying to upgrade my package. Is there any way to fix it? I've tried everything suggested but to no avail. 

[caesarome]

@RedDwarfer1 

Try clearing your browsers cache and cookies then close down the browser before loading it up and trying again. If this doesn't work see if using a different browser works and if this doesn't you will have to call Sky so the can place the order for you.

[Natalie+wainwrigh]

I have been trying to upgrade my phone for over two weeks now online and it just keeps saying they are having technical issues. Surely a company this big could solve the problem 

[knapo]

This issue still hasn't been resolved as I'm trying to purchase a tablet and ill I get is a sorry we're experiencing technical issues message 

[brendonx]

If you can't order it online have you tried calling?

[ZACCAZ]

The thread here seems to be posts by people who have Sky but have issues.  I can't even subscribe to Sky as I'm unable to get through to anyone either online or by telephone.  I'm surprised they don't want any new business and also that nobody from the company monitors these discussions to try to help potential and existing clients.  I've given up now and have quite happily settled for Netflix and all the other available options instead.

[knapo]

I've had sky TV and broadband for about 5 years now, they obviously haven't done anything to fix the issue as it's been going on since at least August 2020 

[MarkSwa]

That's half the problem. Website doesn't work so you try to phone (after bypassing several attempts pushing you to upgrade online and not use the phone line...), then get stuck in an hour+ queue. I gave up and switched to BT in the end. Funnily enough, getting through to the cancellation team is MUCH quicker!!