07 Feb 2021 12:03 PM
how do you speak to someone directly?
I'm having exactly the same issue, however there appears to be no contact deatils under 'Contact' only a rang of articles.
07 Feb 2021 12:09 PM
Following this link you recommend goes to 'This page is unresponsive'.
It is literally impossible to to connect to anyone on customer service with the way this site is established. It is impossible to become a new customer. I'm sure Sky feels it has plenty of cusotmers, but this flaw seems pretty embarassing by international corporation standards.
07 Feb 2021 12:11 PM
Posted by a Superuser, not a Sky employee. Find out moreIf you are a Sky Mobile customer then the free number to call is just 150 and when doing so ignore all messages inclusing those to hangup and stay on the line for as long as you can.
07 Feb 2021 02:41 PM
This is the issue, I'm not a customer yet. and I can't because there's no ability to contact any customer services because the site is significantly flawed.
20 Mar 2021 04:57 AM
Am am get the exact same message when I log in to my account but I can use the tab button on the left hand screen and my account is fine I go to look in the store asking me now to link my account to sky I'd which iv tryd everything I only have mobile and pay by direct debit so my account number is on there I can get on to anything not even to browse sky TV store ect
05 May 2021 06:09 PM
What if we DON'T want to speak with someone from India and being redirected million times to "another agent who could help you with that"?
Seriously, that's a marketing trick - to force people call them. Even an IT student can run a website without issues not talking about Sky.....
15 May 2021 10:09 PM
I also am having this 'technical difficulties' screen warning. We tried two devices so far, and I will have a shot using a PC soon.
It's in the last year, since mid-2020 or so, because I recall a screen coming up many times, when I was just comparing my broadband & tv deal, to see if there were any better ones, and I ended up being shown my full package elements for Sky even though I hadn't tried to do that. I think looking under their webpage for broadband speeds, it said try your postcode and then it all was displayed from there.
There are posts from August 2020 saying the customer was told Sky were looking at the issue. It seems likely if it is India, that the pandemic levels causing chaos has reached into the manpower keeping it all running? India needs help, but I am not sure it is simply numbers of vaccine shots. Take care everyone.
18 May 2021 11:37 AM
We have also been unable to login.
Once we called 150 on the landline, we spoke about 'Boost'. We said, we don't have that do we? because we never got any boosters fitted, the engineer on installation said 'I don't have any in the van and you don't need them (in this small house)'.
Unfortunately this is not true - our walls must have something in them or the engineer is wrong, I ended up tolerating this for months then fitting extenders in every room
We are now told, on the telephone, by a patronising member of staff, the following:
- We needed to either cancel this - despite the engineer saying he would not fit it because we didn't need it and being wrong - or make our issues known to them.
- BUT HOLD ON we can't cancel the boost, because we are still within the 18-month contract.
Here's the upshot-
Sky say we cannot cancel the thing we were told we did not need, by their engineer who was on-site and made the decision during installation, and nothing was ever done by them about it. We cannot cancel a service we did not need (according to them) and never required any input from them, and we never invoked it because we did not know it was still in force. Their engineer made the initial decision, and I came away with the impression he would adjust the order accordingly.
Their engineer unilaterally, changed the implementation of the order, it's up to him to make sure the change is propagated. He did not check wifi was available in every room.
We have been unable to log in in any event for 6 months due to 'technical difficulties). We could not possibly have made a change even if we realised it was needed, which we didn't.
The member of staff on 150, was on the phone for ten minutes with my spouse about the package, and failed to mention this anomaly about the 'boost' aspect. In other words, had I not mentioned it, there was no way the member of staff can prove she was ever going to bring it up.
The member of staff during this call, said they can see the wifi is fine. I corrected them - 'you don't know whether the wifi is ok in our rooms, you only know the broadband feeds the hub/router. you have made no measurement in any of the rooms, you cannot possibly know the wifi is fine throughout the house.'
We were then told, it was our job to inform Sky if the wifi was not good enough.
However, we are arguing about nonsense - even when stuff failed to work, it would show on my checker, it was about 10mbits but intermittent. I defy anyone to reasonably say, an engineer would have come out and 'fixed' that. Not first time. In fact, this is what the installation engineer failed to even notice.
Plus, the 'boost' package once I looked at it, is not fit for purpose. It only supports about 3mbps I think? This is so low, you couldn't run anything on it. And as we all know, just running a test, fails to show up the real-world issues - as soon as you use it hard, run a lot of stuff, the wifi cuts in half.
You need about 10 mbps to run an HD movie, for example. That's a reliable 10mbps, not just one a little test pings to check.
Now, the bill's up by a tenner a month, and we can't log in to manage our account, and we are not allowed to cancel the thing they never gave us that their engineer said we did not need, and they never did any work for or supplied any booster units for.
HOLD ON! I just realised, I could turn off all our boosters that WE supplied and fitted (for spouse to work from home) and GET SKY TO WORK for their 'boost' money!...
...so, I just went through to the next room where my spouse is on with the patronising staff member, and said, I will TURN OFF all our boosters/extenders (quite a sophisticated setup, it goes out to the garden summerhouse and all sorts, stuff piggy backing etc)....and the member of staff must have someone there, who realised what my 'next step' would be, because mysteriously, they now say, they CAN cancel the boost pack! They heard my thoughts, that's for sure.
I'd move tomorrow, to another supplier, just for this nonsense. I'd love to have seen them try to get our system working, with our invincible walls, and they could I said have refunded ALL the money - they've breached the minimum contract rule of 18 months already, they can easily backdate the refund. Apparently, it 'doesn't work like that'.
That's it. Things really are back to normal.
Ian, Yorkshire.
12 Jul 2021 06:39 PM
So, have they been trying to sort this issue for the past year?
it's still an issue.
now I too need to access the mobile part of the website.
I don't call sky as they don't offer the same deals as online, they've confirmed that to me on the phone.
14 Jul 2021 11:38 PM
This is still an issue! I'm only trying to find out how long I have left on my contract, because I am sure it is up around now, I cant get on to the 'manage' section to find out when my last payment is. This is ridiculous! If this is what the customer support is like, I would rather go to EE. I cancelled my sky TV a year ago because of stuff like this.
15 Jul 2021 07:01 AM
Finally had a sensible(ish!) reply however no fix!!!
I would like to inform you that the issue referred to internally as “Dual Billing or Dual Service instances”. Because the accounts are linked across all systems, this also means that the inactive/old account is never deleted. Customers with multiple billing accounts can’t manage their account online because they have multiple products across different addresses. Currently no workarounds, there are also no timescale in this issue being resolved. This is because of a technical issue that affects a small number of customers, which we’re working hard to fix.
25 Jul 2021 12:42 PM
I tried ordering an iPad Air from sky around October last year. I gave up and bought elsewhere due to this issue. Thought I'd give sky a go again to order an iPhone 12 mini and see the problem has not been resolved. I'm basically a new customer. This has been dragging on for months now.
16 Jan 2022 08:15 PM
All I want is a new mobile phone! Been trying to login to sky mobile to look at deals for a week!! Very very frustrating!! Sort it out Sky.
16 Jan 2022 08:23 PM
Posted by a Superuser, not a Sky employee. Find out moreHave you tried to do this without logging in as you should be able to view available offers this way and then when placing an order it should ask you to login.
15 Oct 2022 09:11 AM
I have been trying to browse sky mobile products for 3 weeks now with no luck I found that contacting them and speaking to an advisor over the phone was much faster.
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