Sorry but we are having technical difficulties Unfortunately, we have not been able to proceed with

[Richard+Blakeley]

So I've just spoken with 2 customer service reps abouth the error which I have been receiving for over a week when trying to see Sky Mobile products....

Sorry but we are having technical difficulties, Unfortunately, we have not been able to proceed with your order. Please try again later.

The first advisor told me that this is a browser issue, I advised that I've tried 3 browsers, this then became a device issue to which I replied that Ive tried 3 Devices. I was then advised to just keep trying!

The second advisor has advised that there is an overload on the servers which causes the problem, the server needs to be reset for it to work....given this has been happening for over a week...

Please please please can someone advise what the real reason is and when I will be able to access to compare device prices and offers available to me as this can be a lengthy phone.

[SDR]

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@Richard+Blakeley wrote:

So I've just spoken with 2 customer service reps abouth the error which I have been receiving for over a week when trying to see Sky Mobile products....

Sorry but we are having technical difficulties, Unfortunately, we have not been able to proceed with your order. Please try again later.

The first advisor told me that this is a browser issue, I advised that I've tried 3 browsers, this then became a device issue to which I replied that Ive tried 3 Devices. I was then advised to just keep trying!

The second advisor has advised that there is an overload on the servers which causes the problem, the server needs to be reset for it to work....given this has been happening for over a week...

Please please please can someone advise what the real reason is and when I will be able to access to compare device prices and offers available to me as this can be a lengthy phone.

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I've no idea what the issue is but up I see it on every page eg trying to order broadband etc

[SDR]

@Richard+Blakeley  I'm asking elsewhere about this

[Richard+Blakeley]

Did anyone get an answer for this?

[Lisa-P1987 · Accepted solution]

We have had issues with the online accounts section and shop section for most of lockdown @Richard+Blakeley 

Trying different devices and browsers can often help. But if you are still experiencing the issue, the only other way is to speak to someone directly who can advise of any offers on your account. 

We are working on resolving the website issues but its not a quick fix. So to get the info sooner, if it's urgent, i'd call up. 

[ZACCAZ]

I am considering becoming a Sky subscriber but I've wasted so much time trying to subscribe online only to receive an error message each time that there are technical difficulties.  The chatbot does not help with this.  I can't find a telephone number.  Does Sky not want any new clients perhaps?

[caesarome]

Under "Need more help ?" at the bottom this page is the number to call:

https://www.sky.com/help/home

Just ignore the Covid question and remain on the line for as long as you can.

[denbyram]

Not possible to talk to anyone unless you are a front line worker which i didn't think there was anymore seeing as most of the country is back at work, also managed to get a new sky mobile for my youngest son who moved from tesco in a day but my eldest who's been with sky and is due an upgrade can't do it seems very strange 

[caesarome]

That is incorrect as you can talk to someone you just need to do what everybody has to and that is to ignore the message you will hear, ignore the question by not answering it and stay on the line as long as you can.

[Bazza4545]

All nonsense answers and excuses given by Sky.

When clicking 'Products & Packages'

(link = sky.com/shop) it redirects to - sky.com/shop/choose/error?code=internal

With the message "Sorry but we are having technical difficulties"

It is NOT a browser issue.

It is NOT a device issue.

It is NOT a server/website/overload issue.

And - it is NOT "the first time I have seen this"...

It is an error on YOUR individual account within Sky.com - you need to request that a CRF is raised to clear the error on the account. (takes 2/3 days to fix)

If the advisor cannot 'see' the error, ask to upgrade a TV packeage (add the Disney channels, BT Sport, whatever), when they try, they will be unable to enter the Shop either.

The advisor will see a message something along the lines of "Error on third party..."

CRF must be raised in order to rectify the problem.

[Pauline1967]

I was getting the same issue too a few months ago.. I was wanted to view mobile phone upgrade options on my account.  It seemed to only happen when I was logged in.  There is no number listed on the website to phone about web page issues so I phone the general customer services line and the person I spoke to was going to pass it to the web team.  However, I have just come across the same issue again this evening.  They must be losing loads of customers.  Why are they not fixing it?

[ZACCAZ]

@Pauline1967 I agree, I gave up some time ago.  One reply said it's a problem with my Sky account but the whole point is that I can't even get one!!  And as I'm on a Pay As You Go phone, it costs me £££££s of credit to sit on hold for long periods of time.  I'm surprised a conglomerate such as Sky doesn't provide customer service - maybe they don't need to make any more money 🙂

[Hitch2500]

I've placed an order for Iphone 12 Pro. Everything went well I have even signed my credit agreement and few minutes later I have received an email saying that my order was cancelled!!

Spoken to someone over the phone and she said perhaps its a system glitch or background checks thats why it was cancelled. She advised me to speak with Equifax to see why myu order was cancelled.

Phoned Equifax,  and I was told by them that there's no credit search frrom Sky on my credit report and there's nothing wrong woth my account.

Can someone explain to me what's going on please?

I have just signed up to all Sky products, TV, broadband and landline and I wanted a mobile contract to switch to Sky, if this is the case, I'll cancel my orders for all other products.

Thank you

[systemlord]

This is still happening, 19.11.20.

I received an email saying my Sky subscription was due to expire and I have to renew by clicking the link. But, when I do, the Sky website gives a similar error message and to try again later. So now, I'm guessing this is an ongoing problem and we have to resort to ringing them up, assuming we can get through due to covid. What a headache! 😖

[caesarome]

Your Sky subscription doesn't expire @systemlord  but the minimum term does meaning you could see a price rise so I would give Sky a call as they might offer you a further discount.