So recently my I'm unable to manage my Mobile account. When I go to Sky.com and click on manage it j

[Jesus+Manuela+Mam]

 I'm unable to manage my Mobile account. When I go to Sky.com and click on manage it just jumps back to the "Phones" tab. 

When I try to do it from the My Sky app, it tells me to link my account, even though it's already linked. The when I try and then when I try and link it anyway it tells me it's already linked and then I the whole process starts again.

Infact, I've had to use a different Sky ID to type this in here as when I tried to do it with my ormal SkyID that I always use, it forcing to pick a new user name.

I've tryied doing on mobile data in case it's my broadband and changing my Sky ID password, but nothing has worked. I'm not sure where else I can go.

[caesarome]

@Jesus+Manuela+Mam 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Jesus+Manuela+Mam an invite to chat.

[Jesus+Manuela+Mam]

So recently my I'm unable to manage my Mobile account. When I go to Sky.com and click on manage it just jumps back to the "Phones" tab. 

When I try to do it from the My Sky app, it tells me to link my account, even though it's already linked. The when I try and then when I try and link it anyway it tells me it's already linked and then I the whole process starts again.

Infact, I've had to use a different Sky ID to type this in here as when I tried to do it with my ormal SkyID that I always use, it forcing to pick a new user name.

I've tryied doing on mobile data in case it's my broadband and changing my Sky ID password, but nothing has worked. I'm not sure where else I can go. (Repost because i couldnt respond before)

[Daniel0210]

@Jesus+Manuela+Mam 

I have merged your post into your previous thread. This was escalated to Sky and a chat invite was sent but may have disappeared now as you presumably didn't respond. 

[caesarome]

@Jesus+Manuela+Mam 

Do you want Sky's messaging team to contact you and if so will you be able to respond to the chat invite this time, you have 48 hours to do this ?

[louise-amanda]

I have exactly the same problem so I hope someone lets you know how to fix it on here 

[caesarome]

What same problem are you having @louise-amanda ?

[louise-amanda]

 I'm unable to manage my Mobile account. When I go to Sky.com and click on "manage" it just jumps back to the "Phones" tab.  When I try to do it from the My Sky app it tells me to link my account even though it's already linked.  I'm also unable to access my piggybank data, it just takes me to the "Phones" tab again.

[caesarome]

@louise-amanda 

If it says you are already linked then it might be because you are using the wrong login so are you signed in with the same email address that you used when placing the order ?

[louise-amanda]

I believe that I am signing in with the same email address that I used when I first set my phone up with Sky, it was a long time ago now though so I may be wrong.  How would I check this?

[caesarome]

@louise-amanda 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @louise-amanda  an invite to chat.