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Discussion topic: So recently my I'm unable to manage my Mobile account. When I go to Sky.com and click on manage it j

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This message was authored by Jesus+Manuela+Mam This message was authored by: Jesus+Manuela+Mam

So recently my I'm unable to manage my Mobile account. When I go to Sky.com and click on manage it j

 

 I'm unable to manage my Mobile account. When I go to Sky.com and click on manage it just jumps back to the "Phones" tab. 

 

When I try to do it from the My Sky app, it tells me to link my account, even though it's already linked. The when I try and then when I try and link it anyway it tells me it's already linked and then I the whole process starts again.

 

Infact, I've had to use a different Sky ID to type this in here as when I tried to do it with my ormal SkyID that I always use, it forcing to pick a new user name.

 

I've tryied doing on mobile data in case it's my broadband and changing my Sky ID password, but nothing has worked. I'm not sure where else I can go.

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This message was authored by caesarome This message was authored by: caesarome

Re: So recently my I'm unable to manage my Mobile account. When I go to Sky.com and click on manage

Posted by a Superuser, not a Sky employee. Find out more

@Jesus+Manuela+Mam 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

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This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: So recently my I'm unable to manage my Mobile account. When I go to Sky.com and click on mana...

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Jesus+Manuela+Mam an invite to chat.

Jesus+Manuela+Mam
Topic Author
This message was authored by Jesus+Manuela+Mam This message was authored by: Jesus+Manuela+Mam

I am having a similar issue - can't manage my mobile account via the My Sky app or using different b

So recently my I'm unable to manage my Mobile account. When I go to Sky.com and click on manage it just jumps back to the "Phones" tab. 

 

 

 

When I try to do it from the My Sky app, it tells me to link my account, even though it's already linked. The when I try and then when I try and link it anyway it tells me it's already linked and then I the whole process starts again.

 

 

 

Infact, I've had to use a different Sky ID to type this in here as when I tried to do it with my ormal SkyID that I always use, it forcing to pick a new user name.

 

 

 

I've tryied doing on mobile data in case it's my broadband and changing my Sky ID password, but nothing has worked. I'm not sure where else I can go. (Repost because i couldnt respond before)

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I am having a similar issue - can't manage my mobile account via the My Sky app or using differe

Posted by a Superuser, not a Sky employee. Find out more

@Jesus+Manuela+Mam 

I have merged your post into your previous thread. This was escalated to Sky and a chat invite was sent but may have disappeared now as you presumably didn't respond. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by caesarome This message was authored by: caesarome

Re: I am having a similar issue - can't manage my mobile account via the My Sky app or using differe

Posted by a Superuser, not a Sky employee. Find out more

@Jesus+Manuela+Mam 

Do you want Sky's messaging team to contact you and if so will you be able to respond to the chat invite this time, you have 48 hours to do this ?

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This message was authored by louise-amanda This message was authored by: louise-amanda

Re: So recently my I'm unable to manage my Mobile account. When I go to Sky.com and click on manage

I have exactly the same problem so I hope someone lets you know how to fix it on here 

This message was authored by caesarome This message was authored by: caesarome

Re: So recently my I'm unable to manage my Mobile account. When I go to Sky.com and click on manage

Posted by a Superuser, not a Sky employee. Find out more

What same problem are you having @louise-amanda ?

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This message was authored by louise-amanda This message was authored by: louise-amanda

Re: So recently my I'm unable to manage my Mobile account. When I go to Sky.com and click on manage

 I'm unable to manage my Mobile account. When I go to Sky.com and click on "manage" it just jumps back to the "Phones" tab.  When I try to do it from the My Sky app it tells me to link my account even though it's already linked.  I'm also unable to access my piggybank data, it just takes me to the "Phones" tab again.

This message was authored by caesarome This message was authored by: caesarome

Re: So recently my I'm unable to manage my Mobile account. When I go to Sky.com and click on manage

Posted by a Superuser, not a Sky employee. Find out more

@louise-amanda 

If it says you are already linked then it might be because you are using the wrong login so are you signed in with the same email address that you used when placing the order ?

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This message was authored by louise-amanda This message was authored by: louise-amanda

Re: So recently my I'm unable to manage my Mobile account. When I go to Sky.com and click on manage

I believe that I am signing in with the same email address that I used when I first set my phone up with Sky, it was a long time ago now though so I may be wrong.  How would I check this?

This message was authored by caesarome This message was authored by: caesarome

Re: So recently my I'm unable to manage my Mobile account. When I go to Sky.com and click on manage

Posted by a Superuser, not a Sky employee. Find out more

@louise-amanda 


To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: So recently my I'm unable to manage my Mobile account. When I go to Sky.com and click on manage

Posted by a Sky employee

Thanks for escalating this. We’ve sent @louise-amanda  an invite to chat.

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