Sky trying to take money for a bill already paid

[Jleu24]

Sky trying to take money out my bank for a bill that's already been paid.

[Daniel0210]

@Jleu24 

Have you made a manual payment by any chance? If you have a direct debit payment set up you should never need to make a manual payment. A credit will now appear on your account for the amount you have overpaid. This will be used to pay your next bill so on that bill date no money should be taken from your account. If you want the overpayment refunded to you, you should ring Sky.

In future if you want to make a manual payment, to prevent the automatic payment being taken out as well, you need to make sure the full payment is showing as credit on your Sky account at least 4 working days before your payment due date.