Roaming won’t work in Canada

[63johnw]

Hi @SH73  there had been an ongoing issue in Canada for some customers. If you have an iPhone try going to settings, mobile service, sim applications and change the setting there. If it's an android look for the sim toolkit and change the setting there. 

https://helpforum.sky.com/t5/Sky-Mobile/Sky-stopped-working-whilst-in-Canada/m-p/4998989

[SH73]

That worked, thank you! Had to try a couple of networks  but it finally got going with the second choice. 

[LORAINE17]

I arrived in Canada yesterday and despite increasing my spending cap and allowing data roaming I can only make sos calls and have no internet connection. I have tried all of the fixes on the sky site but nothing works

[63johnw]

Hi @LORAINE17  have a look at the long thread on the subject and try the suggestions currently marked as the answer. 

https://helpforum.sky.com/t5/Sky-Mobile/Sky-stopped-working-whilst-in-Canada/m-p/4998989

[LORAINE17]

Hi 

thanks for the response but have already tried that and it didn't work

[LORAINE17]

Tried all that but still doesn't work

[KTC13x]

Hi. I've checked through all settings and the hints in the app. I didn't receive a welcome message upon arrival yesterday and still cannot connect. I have travelled various locations in Europe recently and never had a problem. Any tips please?? I have tried to ring the sky number in the app but this also doesn't work

[63johnw]

Hi @KTC13x  a very long thread on the subject with the latest answer from sky. 

https://helpforum.sky.com/t5/Sky-Mobile/Sky-stopped-working-whilst-in-Canada/m-p/4998989

[Steveeegh]

I have sos signal only , I'm in Canada. Have selected network still sos

[63johnw]

Hi @Steveeegh  have a look here and make sure you try ALL the suggestions including the sim application setting. 

https://www.sky.com/help/articles/sky-mobile-roaming-problems

[Daniel0210]

@Steveeegh 

See the troubleshooting on this thread which may help

https://helpforum.sky.com/t5/Sky-Mobile/Sky-stopped-working-whilst-in-Canada/td-p/4998989 

[CaptWard]

Can't get mobile roaming in Canada or calls. Tried everything that Sky suggests online but to no avail! Help

[Daniel0210]

@CaptWard 

There have been issues roaming in Canada this year as discussed in this long thread

https://helpforum.sky.com/t5/Sky-Mobile/Sky-stopped-working-whilst-in-Canada/td-p/4998989