Sky stopped working whilst in Canada

[Wobs1]

It's worth downloading offline maps from Google too, you don't get traffic updates but everything else works fine

[InCanada]

I can see from the Community discussions that connection in Canada has been a regular problem in 2025.

I have travelled to Canada previously with this phone and it connected fine. I have all the necessary roaming and international packages and the phone worked fine in the USA this week, but since arrival in Toronto has purely indicated "No Service SOS only". I've run all the troubleshooting routines to no avail and checked that the phone can see four networks including Rogers which it's connected to before, but won't even connect via manual selection.

I've tried the virtual assistant which was no help at all and concluded I needed to phone Sky... if only there were a network connection!!

Please help me Sky, as clearly the problem has been ongoing for a while and Sky has not sleeved the issue for its customers. 

Thanks

[Daniel0210]

@InCanada 

I have moved your post into the main thread on this issue. 

[Neil01494]

I used a Saily eSim predominantly for Google Maps whilst driving on Vancouver Island. It was around $5 CAD for 1 GB for a week. The Sky Service was fine in USA, it literally stopped working as I crossed the border. Not sure why Sky can't fix the issue if it's been a problem since May. Good luck everyone