Data Roaming not working in Canada

[Hannah168]

I travel frequently between UK and Canada and never had a problem with data roaming until my last two trips April & right now. No spend cap or anything to stop it - it's really difficult for me to do anything because I'm relying on WiFi and need sat nav and my bank account when I'm out and about lol - how can I resolve this? I've been through all the online steps to no avail 

[63johnw]

Hi @Hannah168  see this large thread and the current answer from sky. 

https://helpforum.sky.com/t5/Sky-Mobile/Sky-stopped-working-whilst-in-Canada/m-p/4998989#M250713

[caesarome]

@Hannah168 

Your post has been moved into that lareg current thread on this issue.

[Sallyfos]

Try an Canadian eSIM has worked really well for my daughter 

[Adrianne2]

I arrived in Toronto yesterday and my son and I can not connect to mobile service. 
I have followed all the online troubleshooting. Can you help? It's not the devices. 

[Daniel0210]

@Adrianne2 

I have moved your post into a thread discussing recent issues with roaming in Canada. 

[Wobs1]

Buy an esim - [Removed] Sky have failed to provide an update on progress in more than a month

Moderator notes: Removed campaigning 

[Clyde54]

I arrived in Vancouver last night and my sky mobile was working okay connected with no problems, woke up this morning and no connection emergency only . I see from this forum that other people had issues with this recently too so I guess it's still an active  problem. Has there been any solutions recently?

[Daniel0210]

@Clyde54 

I've moved your post into the thread already discussing this which it seems you've already seen.

[Clyde54]

Okay but have there been any new updates on this issue ? Is Sky actively looking into it?

[Daniel0210]

@Clyde54 

Have you looked at post 2, currently showing as the answer?

[Wobs1]

If indeed they are looking into it they are not informing their customers.

We used esims for the 3 weeks we had no service 

[Clyde54]

Yes and I have tried all the troubleshooting advice with no joy .

[Clyde54]

I've just bought an esim as well as all the troubleshooting advice didn't work.

[Wobs1]

Sky refunded the cost of our esims on our return to the UK - our phones didn't work until we finally recd assistance from Sky 24 hours after our return