Sky piggybank

[Kr28]

I cannot access any of my sky mobile contract through my sky account.  I want to access my piggybank

[caesarome]

@Kr28 

What is happening when you try to access your piggybank ?

[Kr28]

It goes to the Sky mobile "Home" screen. I have now managed after a number of frustrating attempts been able to get some data rolled back by phoning Sky.   It took a few attempts.  Doesn't solve the underlying problem which is that my sky mobile account isn't linked to my main sky account. I have tried to do this a few times but gave up.

[caesarome]

@Kr28 

If you want we can escalate your post to Sky's messaging team about this to see if they (or someone else) can get this looked into and fixed for you, let us know if you are happy to be contacted via a private message on here about this.

[Kr28]

That would be helpful thanks

[caesarome]

@Kr28 

I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Addie15]

Hi there! Than you for escalating this. We have sent an invite to @Kr28.