Sky mobile upper management contact details wanted

[Crickt+Fan]

Hi, can anyone help please. Does anyone have any contact details of anyone in sky mobile upper management? I have been going round in circles now with a problem regarding reception/ signal strength now for four months. The latest episode ending as all others have with no result. This my last resort before I move to another mobile company!

[caesarome]

No such details are available via here as we are just customers who help each other. If you are having issues and are not tied to Sky with a contract then it would probably be best if you went elsewhere.

[Daniel0210]

@Crickt+Fan 

Be aware that the mast issues you've mentioned on other recent posts may follow you even if you are able to change providers. As you've probably been told already Sky do not own or maintain any masts. 

[Crickt+Fan]

That's the problem, after 4 months of telling me it's a mast problem, it now appears that it wasn't from the start but still will not help!

[63johnw]

Hi @Crickt+Fan  have you tried a formal complaint? 

https://www.sky.com/help/articles/how-to-make-a-complaint

[KevNewMedia]

Hi @Crickt+Fan 

Thanks for using the Sky Community.

I am sorry to learn of the problems you've experienced and have escalated your post to our Community Messaging team.  They will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.

For more information on how the service works, click here https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Crickt+Fan  an invite to chat.

[Addie15]

Update-We are closing this session now after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.