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Discussion topic: Sky mobile service down

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This message was authored by: Kpr1980

Sky mobile service down

Mr and my wife's phones are unable to call to or send messages, our daughter is away abroad on a school trip and have no way currently to keep in touch!, tried turning phones on and off 

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This message was authored by: Daniel0210

Re: Sky mobile service down

Posted by a Superuser, not a Sky employee. Find out more

@Kpr1980 

Any relevant information showing on this link?

https://www.sky.com/help/articles/service-status-sky-mobile 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging so DMs are switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: Kpr1980

Yet again Sky mobile gone down!!

this is the 4th day this week I've got no service or signal, so can't make calls or tx! I can't even call sky and the online help isn't bloody working!!

This message was authored by: caesarome

Re: Yet again Sky mobile gone down!!

Posted by a Superuser, not a Sky employee. Find out more

@Kpr1980 

Does any mast issues show here for you:


https://www.sky.com/help/servicestatus/your-services/mobile

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This message was authored by: Kpr1980

Re: Yet again Sky mobile gone down!!

Been with Sky 11 years! Tried it all

This message was authored by: caesarome

Re: Yet again Sky mobile gone down!!

Posted by a Superuser, not a Sky employee. Find out more

It would help if you answer the questions we are asking you as we are trying to help.

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This message was authored by: Kpr1980

Re: Yet again Sky mobile gone down!!

Unless Sky answer or get in touch theres nothing anyone can do! Absolute joke SKY!!!!

This message was authored by: caesarome

Re: Yet again Sky mobile gone down!!

Posted by a Superuser, not a Sky employee. Find out more

This is a community where Sky customers help each other so once you have answered the questions myself and @Daniel0210 we might be able to suggest something is there is no mast issue.

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This message was authored by: Kpr1980

Re: Yet again Sky mobile gone down!!

Can stop my phone service from dropping out!?, also they had an issue in the week and I had no phone service for 2 days!!, had a tx to say alll resolved! 

This message was authored by: PandJ2020

Re: Yet again Sky mobile gone down!!

Posted by a Superuser, not a Sky employee. Find out more

@Kpr1980 wrote:

had a tx to say alll resolved! 


Great.  Let us know if you need any more help.

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: Kpr1980

Re: Sky mobile service down

Sky useless!! Get called and they can't understand what I'm saying! And the other way!  I'm leaving can't be **bleep** with this 

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