Sky mobile not showing on account

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[BuffPuff67]

Just wanted to say thanks for all your help all now sorted 😊

[Dave872]

Hi

I am currently having same issues, I have a number of mobile accounts which I use app to monitor and roll data, now can't access them. 

Any help appreciated

[caesarome]

@Dave872 

We could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so under “Need more help” if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

[Dave872]

Thanks for this

[Frankloz]

Following an upgrade the same thing has happened again! Can someone escalate to Sky to help me again please!

[63johnw]

Hi @Frankloz  the escalation team is currently not available and we don't know when/if they will return. You will need to call sky on 150 for help.