Sky mobile:not a happy customer

[FatimaRG]

I have been having so many issues trying to set up my account. So not a very good experience as a new customer. Had an issue with linking account, which thankfully was resolved. I tried to activate sim and even though the app still says it is being activated after 3 days, I know it is because I have tried calling and it works. I also entered my PAC code to keep my old number and it still has not been transferred over after 3 days. I am very dissapointed. I really thought moving to Sky would be easy but I just keep hitting walls and it is so hard to get things resolve when talking to customer service, and that is when I don't have to wait for an hour on hold. I hope someone can get in touch please. Thanks

[caesarome]

@FatimaRG 

If you started the activation process off 3 days ago then it should have activated by now so as it appears not to then using another phone I would suggest calling Sky as they might want to send you another sim to try. The number from your other network might not transfer until you have an activated sim on your account.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

When you do call say nothing when the bot speaks to you about what your call is about as it should then route you to somebody.

[FatimaRG]

Thank you for your prompt reply. 

Well, i think it is activated because I'm able to use the phone and the new number and data seem to work. The app still says I need to activate, which it doesn't make sense as it works but the old number is still not transferred. I will try 150 again. 😞 it's just very frustrating that after a week of having the phone, I still don't have everything sorted. Thanks for your help