Sky mobile changes to TELE2 as my mobile provider

[Tobber23]

I picked up my phone this morning to make a call and somehow my provider has changed from SKY to TELE2 even though my phone hasn't moved out of the house for the last few days and I did not adjust the connection parameters.No signal bars at all.

Anybody else have this problem? Went through visrtual assistant but no joy in fixing the problem  but I have no signal now??

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[twilight+princess · Accepted solution]

Is the phone eSIM capable? Is there any change an eSIM has been registered to the phone? Tele2 suggests a second line has been added & the phone is connected to it.

Also Tele2 is an Austrian network provider.

[Lisa-P1987]

We are still looking to help you Tobber23. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Ruth791]

Hey Tonner

Did you fix this?

I'm having a similar issue after trying to set up a new phone 🤦

[Tom-W19]

Hi @Ruth791 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.