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Discussion topic: Sky mobile cancelled what happens now ?

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Avatar for AmyA5
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This message was authored by: AmyA5

Message posted on ‎18 Aug 2025 03:00 PM

Sky mobile cancelled what happens now ?

I missed one payment then oaid and set back up the direct debit but received a letter saying the service has been cancelled ? I'm confused what does that mean ? 

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎18 Aug 2025 03:03 PM

Re: Sky mobile cancelled what happens now ?

Posted by a Superuser, not a Sky employee. Find out more

@AmyA5 

That usually means two or more payments were missed. 

If your payment is two or more weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56+ days Sky can fully terminate your subscription.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎18 Aug 2025 03:20 PM

Re: Sky mobile cancelled what happens now ?

Posted by a Superuser, not a Sky employee. Find out more

Best to call them ASAP - if your contract included a device then such cancellation makes the full balance repayable immediately.

I am just another Sky customer and my views are my own even if you don't like the answers
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