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Discussion topic: Sky mobile cancel after singing the agreement

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This message was authored by: kokoy

Message posted on ‎20 Jan 2025 05:33 PM

Sky mobile cancel after singing the agreement

Hi, I have purchased 2 Iphone 16 Pro max over the phone, paid the upfornt cost singed the contract and agreement and then my received email saying my order has been canceled 

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This message was authored by: PandJ2020

Message posted on ‎20 Jan 2025 06:43 PM

Re: Sky mobile cancel after singing the agreement

Posted by a Superuser, not a Sky employee. Find out more

It's possible the deeper credit check has failed.  You'll have to call Sky to confirm.

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: Daniel0210

Message posted on ‎20 Jan 2025 07:00 PM

Re: Sky mobile cancel after singing the agreement

Posted by a Superuser, not a Sky employee. Find out more

@kokoy 

If that is the reason be aware that if you keep trying to order the device this could further impact your credit score. Any upfront payment you’ve made should be refunded after about 14 days. If it takes longer than that you’ll need to call Sky to chase it up.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
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Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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