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Discussion topic: Sky mobile bill, unable to view itemised usage

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This message was authored by: JohnK25

Sky mobile bill, unable to view itemised usage

unable to view itemised usage on my sky mobile bill. Tels me to link sky id with account, but i think it is already linked

 

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This message was authored by: caesarome

Re: Sky mobile bill, unable to view itemised usage

Posted by a Superuser, not a Sky employee. Find out more

@JohnK25 

When you try to link it what happens, is it saying it is already linked ?

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This message was authored by: JohnK25

Re: Sky mobile bill, unable to view itemised usage

It asks to link sky id to last product purchased which is sky mobile. Then says the account holder must sign contract. 

But I'm up and running since May last year

This message was authored by: caesarome

Re: Sky mobile bill, unable to view itemised usage

Posted by a Superuser, not a Sky employee. Find out more

Are you signed in with the correct username or email address ?

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This message was authored by: JohnK25

Re: Sky mobile bill, unable to view itemised usage

Yes, have online access to my account and all the menu

This message was authored by: caesarome

Re: Sky mobile bill, unable to view itemised usage

Posted by a Superuser, not a Sky employee. Find out more

@JohnK25 

In that case you will either have to call Sky on 150 or use one of the social media links to help some help with this.

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This message was authored by: JohnK25

Re: Sky mobile bill, unable to view itemised usage

That's what I was afraid of.

The dreaded call to sky customer service  and waiting  and waiting 

Makes me think of changing contract 

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