@Car10
They should have been able to do it for you there and then if you have signed a credit agreement for a mobile device that is because only someone aged 18 or over can do this. I also doubt very much that you will get a call back in 5 days.
Do you have a credit card yourself or perhaps you can use one from someone as you can then do it yourself here:
https://www.sky.com/help/articles/parental-controls-sky-mobile
__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
