Sky mobile account

[Karen36]

I can't access my mobile account to view my exorbitant bill of £122.00 

My account says it is restricted when I log in. However, I can't view it to query it or ask for support. 

The virtual assistant cannot help me to view my bill. 

What do I do? 

[63johnw]

Hi @Karen36  have you tried calling sky on 150 ? 

[Karen36]

Not currently able to - need online support. 

[caesarome]

@Karen36 

To get you help with the restricted message I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Karen36  an invite to chat.

[Tom-W19]

Hi @Karen36 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.