Sky mobile Ireland ESim

[NathanF2024]

Signed up for the newly launched Sky Mobile Ireland sim plan. Physical Sim worked but converted to the ESim for my Samsung ZFlip 6. Never received the activation code. Spent the guts of 4hrs or more on to different people in customer service who didn't know what the issue was. So now the physical Sim doesn't work and I'm about to be billed for a service that I haven't been able to use. Is there anyone that can help?

[63johnw]

Hi @NathanF2024  to see if they can help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. 

[NathanF2024]

Hi John thank you. Hopefully they can 

[Lisa-P1987]

Thanks for escalating this. We’ve sent @NathanF2024 an invite to chat.

[supe_8]

having the same issue with my eSIM - says on order progress that sim is waiting to be activated - rang sky and they confirmed they are having issue with eSIM - told them I don't want to be charged for a service I can't use or be stuck in contract after cooling off period and was told to just "wait a few days and see" if it works 

[NathanF2024]

Awaiting another call back today, rang yesterday and gave two pins and neither worked and now the qr code when scanned says "codes not valid or has already been used, contact your service provider for more information. Its going on a bit long now. " Its going on a bit long now. I tried to have a replacement one issued on the app this morning to get a new QR code and it says theres an error and to contact them. So im awaiting a call back 

[Brian126]

Same here. Switched to Sky Mobile Ireland on Friday, from Virgin Mobile. eSIM wasn't working properly in my iPhone SE2 - could not send text messages and did not fully instal. Rang Sky a few times to try different things (e.g. request replaceemnt eSim etc), none of which worked. At one point I was advised to do a full factory reset - zero chance I'll be doing that!! At another point I asked for a physical SIM but was told I'd have to cancel my contract to do so - and therefore incur cancellation charges. Eventually one of their operators advised me on Mon that there seemed to be a general issue with Sky eSIMs and that he'd call me back on Tues with options. Needless to say, the callback never happened. Online discussion boards make it clear that Sky Mobile are also encountering similar widespread issues in the UK with their eSIMs. Sounds like physcial SIMs are working OK, but they are making it almost impossible to order one!!

[NathanF2024]

The only good thing is that i didnt transfer my number across from the other network or id have been left with no working phone number which would have effected my work and all especially with not being provided a fix or any answers in a week tomorrow 

[Brian126]

Alas I was not so lucky. Without a number my work is affected plus I can't port it to another provider as they send a text to the number to verify ownership - a text which I can't now receive!! Daft stuff. 

[NathanF2024]

Oh god that's awful 😲 they just rang me back again there as I asked them to switch me back to the physical Sim. Said I've to wait 24hrs (I've already waited a week) and done numerous ESim replacement procedures with different staff. 🙄 But told the authentication code could arrive in the next 24hrs. If it's not here by 4.30pm tomorrow in my email and it's not sorted will be enacting the cancelation process while I'm still within the 14days cooling off period 

[captor]

I have tried to activate the eSIM code but I have been told to contact my SERVICE provider , I tried all the options to reinstall the eSIM  or order a new one but no success. Any ideas anyone???

[captor]

BTW I'm using an iPhone 15 Pro Max 

[captor]

Can someone from SKY contact me, I don't have a working phone so perhaps by email.

[captor]

What telephone number is best to call SKY regarding eSIM issues ?

[PaulC5]

Signed up on 11 Nov 2024 to switch to Sky mobile, but eSIM not adding ' The code isn't valid or has already been used'. I phoned Sky on 12th Nov and they said retry adding eSim after 24 hours. No joy. Phoned this morning,  an hour trying to troubleshoot (essentially all the things I was doing previously). No joy. Said there would be call back after 3 hrs. No call back. I phoned after 4 hrs, they said "definitely" call back in 45 mins. No call back. So no phone service in nearly 2 days. Not giving me much hope of resolving.