Reply

Sky mobile 4G data issues

Reply
Boom Operator
Posts: 28
Post 16 of 35
1,199 Views

Re: Sky mobile 4G data issues

Sent my phone back today 

Researcher
Posts: 15
Post 17 of 35
1,194 Views

Re: Sky mobile 4G data issues


@rob79 wrote:

Sent my phone back today 


Got my replacement sim from sky no change in 4G speed so its sky/o2 network problem which they will need to resolve or people will be moving back in droves 

Researcher
Posts: 15
Post 18 of 35
1,193 Views

Re: Sky mobile 4G data issues

Rob79 did they attempt to solve?

Runner
Posts: 4
Post 19 of 35
1,182 Views

Re: Sky mobile 4G data issues

I have new sim two days ago but speed still varies sometimes in the day get about 12-14mbps last few days around lunch time it’s barely 0.3mbps.

not sure what to do now as I can’t b stuck with this for next two years. And means transferring my number back to Vodaphone. Can’t see it being a problem with the phone as they said next step would be swap that. 

Boom Operator
Posts: 28
Post 20 of 35
1,178 Views

Re: Sky mobile 4G data issues

They did try to solve it yes but after hearing numerous stories of the same issue I requested to send it back .Gonna stick with my X for now .

Researcher
Posts: 15
Post 21 of 35
1,147 Views

Re: Sky mobile 4G data issues

Rang sky yesterday apparently it’s a apple issue which they can fix in store got a appointment with apple tomorrow see how it goes as the sky adviser said o2 has the same issue. 

Runner
Posts: 4
Post 22 of 35
1,128 Views

Re: Sky mobile 4G data issues

Can you let me know how you get on at apple .

ive just googled it and seems it is an issue with the phone.

Again this morning all I am getting is 0.7mbps so frustrating. 

May call sky see if they can send out a replacement. 

Researcher
Posts: 15
Post 23 of 35
1,122 Views

Re: Sky mobile 4G data issues

Yes my appointment is at 5pm let you know how it goes

Researcher
Posts: 15
Post 24 of 35
1,100 Views

Re: Sky mobile 4G data issues

Apple said that there’s no hardware fault but set it up as a new iPhone and see how it goes from there.

so I’ll be back to sky mobile and contact them over this issue again if not I’ll return the iPhone Xs max to sky.

Runner
Posts: 2
Post 25 of 35
974 Views

Re: Sky mobile 4G data issues

Having same problems. Less than 2 download speed but can get 7 on 3G. Having a new sim sent. Turned off 4G for now

Researcher
Posts: 15
Post 26 of 35
963 Views

Re: Sky mobile 4G data issues

Hi

 

had a new sim no change going over to Vodafone 

Researcher
Posts: 15
Post 27 of 35
939 Views

Re: Sky mobile 4G data issues

Gone over to Voda but kept the handset from sky spoke to an ex sky Mobile employee who said the reason why the 4G mobile data is so slow is because they use the back end of o2’s network.

 

Viewer
Posts: 1
Post 28 of 35
816 Views

Re: Sky mobile 4G data issues

I had issue since day one but when I called them they had never heard of issues like this and I was magically the only one

Researcher
Posts: 15
Post 29 of 35
805 Views

Re: Sky mobile 4G data issues

Sad they refuse to address this issue 

Viewer
Posts: 1
Post 30 of 35
631 Views

Re: Sky mobile 4G data issues

I've been trying for about 2 weeks since I got my new phone to get my mobile data to work and I just cannot figure it out. I'm so unhappy.

 

I purchased a larger phone and went with SKY as opposed to 02 in order to value books when I am out of the house but I cannot do this as my mobile data, although turned on will not connect me to the internet.

 

Help.

Reply
Recommended Threads
09-08-2018 07:47 PM
Zoeelouisee 23-07-2018 03:34 PM
a week ago 07:18 PM
13-10-2018 08:54 AM
2 weeks ago 09:29 AM